Customer Complaint Management App for Nama Supply
Internal Tool – Workflow Automation
Project Overview
A complaint resolution system powered by K2 Nintex that streamlines customer service workflows through automated approvals, real-time data integrations, and multi-channel notifications.
Client: Nama Supply
Duration: 5+ months (ongoing)
The Challenge
Nama Supply faced delays and inefficiencies in handling customer complaints, with manual approvals and lack of integration between systems leading to slow resolution and poor customer communication.
Our Solution
Designed and implemented a robust complaint management system using K2 Nintex. The solution includes a 4-level dynamic approval flow, integration with SQL UserUM for user validation, and real-time billing data retrieval via Orion API. Customers receive automated SMS updates at each stage, improving transparency and reducing resolution time.
Results
- Reduced complaint resolution time by over 40%
- Integrated user validation and billing data in real-time
- Enabled automated notifications to customers via SMS
- Improved operational efficiency with scalable approval workflows
Client Testimonial
"Alicorn Solutions has been a trusted partner in driving our success. Their professionalism and expertise have made a remarkable impact on our business."
Lee Phillips
Digital Data Lead, Twinings Ovaltine
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